1. Introduction
Expert Mortgage Marketing ("EMM," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.
By accessing or using our website and services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.
2. Information We Collect
Personal Information You Provide
We may collect personal information that you voluntarily provide when you:
- Fill out a contact or lead form
- Book a demo or consultation call
- Subscribe to our email communications
- Communicate with us via phone, email, or text
This information may include your name, email address, phone number, business name, job title, and any other details you choose to provide.
Information Collected Automatically
When you visit our website, we may automatically collect certain information, including:
- IP address and geographic location
- Browser type and version
- Device type and operating system
- Pages visited, time spent, and navigation paths
- Referring URL and search terms
Tracking Technologies
We use cookies, pixel tags (including the Meta/Facebook Pixel), and similar technologies to collect usage data, measure advertising performance, and deliver relevant content. You can manage cookie preferences through your browser settings.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our services
- Communicate with you about appointments, inquiries, and service updates
- Send marketing communications (with your consent where required)
- Analyze website usage and optimize user experience
- Run and measure advertising campaigns on platforms like Meta (Facebook/Instagram)
- Comply with legal obligations
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service providers: Third-party vendors who assist with website hosting, CRM management, email delivery, advertising, and analytics (e.g., GoHighLevel, Meta, Google)
- Business partners: Mortgage professionals you are connected with through our services, solely for the purpose of facilitating loan consultations
- Legal compliance: When required by law, court order, or governmental authority
- Business transfers: In connection with a merger, acquisition, or sale of assets
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. When your data is no longer needed, we will securely delete or anonymize it.
6. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information
- Opt out of marketing communications at any time
- Restrict or object to certain processing activities
- Request a copy of your data in a portable format
To exercise any of these rights, please contact us using the details below.
7. Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our website and services after changes are posted constitutes acceptance of the revised policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Expert Mortgage Marketing
Email: tim@expertmortgagemarketing.com
Phone: 786-297-0118